FILE TRANSFER INFORMATION

Please note that a user name and password is required for file transfer. If you do not have this information, contact your Customer Service Representative for prompt assistance before proceeding.

If you are a new user, please follow these instructions:

1. Have your password and user name available.
2. Ensure that your files are ready to send, and that they include identification by company name, contact person and number, book title and author, and a description of included content. Separate the files for the text from components such as bookjackets, covers, inserts and preprints.
3. Click on the FTP link.
4. If you do not get a log-in window, go to the File pulldown menu and select Login As. Key in your user name and password to start the process, and then press Login.
• If you have not been given a user name and password, please check with your Customer Service Representative.
• The passwords are case-sensitive.
5. If using a Macintosh, please note that a file transfer utility program (like Fetch) is required to transfer your files. Follow the instructions of your transfer utility program to browse your directories and to select the necessary files.
• Select the appropriate book files. You may browse repeatedly until all of the appropriate files have been selected.
• Select any additional files for components, or if you have a separate file with general job information.
6. If using a PC, please follow these steps to transfer files:
• Drag and drop the appropriate book files or folders into the window.
• Compression software (such as WinZip) can be used.